Online Community Questions & Answers

Groupsite FAQ's

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Product Questions

What is Groupsite?

Groupsite is the affordable, simple-by-design, multi-purpose platform for creating private, branded collaboration communities. Groupsites bring together the most useful features of community software, collaboration tools and social networks. Groupsites are commonly used as intranets, extranets; for internal team collaboration; or as collaborative community sites connecting members, partners, customers or suppliers.

At present, over 50,000 Groupsites have been created by businesses, non-profits, professional associations, health care, and educational institutions.

Can we white-label our Groupsite?

Your Groupsite is automatically white-labeled from the start. Customize your Groupsite’s colors, home dashboard page, features, privacy, visibility and domain name. Groupsite’s brand is completely in the background so that your brand and mission are the focus of your community.

How quickly can our Groupsite be up and running?

Your Groupsite can be up and running in minutes. Checkout our Getting Started page to see exactly what to expect. Explore for yourself with a free trial - no credit card required. Five simple steps are all it takes to get your community up and running.

Do we need training to manage and use our Groupsite?

Groupsite was built to be extremely intuitive and user-friendly. Almost every feature is self-evident or self-explanatory so no training or instruction manuals are needed. If you find that you need any assistance, our Customer Support team will happily answer your specific questions.

Does Groupsite support subgroups?

Absolutely. Groupsites come standard with up to 4 subgroups. Subgroups are like mini-Groupsites within your Groupsite. Nearly every feature within your Groupsite is duplicated at the subgroup level. If you need more than 4 subgroups, simply upgrade from within. Each additional subgroup adds $10/mo. to the cost of your Groupsite.

Can we remove features that aren’t needed?

Absolutely. Depending on your use case, you may find that you don’t need every feature that is included in your Groupsite. You can turn off any feature including your Groupsite’s calendar, files, media, blog, discussions, profiles and subgroups.

Can we add additional pages?

Absolutely. You can add top-level pages and subpages to your Groupsite. Pages can link to external websites or be created using Groupsite’s flexible content modules that enable pages to be created using freeform text, custom HTML code, and more.

Pricing Questions

Do you offer discounts?

Yes. When you pay for a year upfront, you get a 15% discount. We also offer 10% discounts to nonprofits and free accounts for students and teachers during COVID-19. Simply email us after you start your free trial with supporting documentation and we will apply your discount once we’ve verified it.

Will our cost increase as we add more members?

Nope. We’ve made the hard choice to eliminate all per-user fees so that you aren’t penalized for growing your community. Your Groupsite only costs $99/month regardless of its member count. It doesn’t matter if you have 10 or 100,000 members, your price will remain the same.

Will we be charged when our trial is up?

No. We don’t ask for a credit card up front, so you’ll only be charged when you think you’re ready. If you want to continue after your trial, we’ll ask for payment details. Otherwise, cancel with the click of a button. No questions asked.

What if we need a longer trial?

We are reasonable. If you find that 30-days isn’t quite enough time, let us know and we will be happy to extend your trial a bit longer.

Can we cancel anytime?

Yes. There is no minimum contract for Groupsite. Pay monthly and cancel anytime. If you elect to pay annually in advance to receive a discount, simply cancel at the end of your annual term with no further obligation.

Other Questions

Does Groupsite support Single Sign-on (SSO)?

Absolutely. Groupsite supports SSO with active directory, Okta, Google login and more.

What about privacy, security and confidentiality?

Take a look at the Security Statement.

Is Groupsite GDPR compliant?

Yes. Take a look at our GDPR Compliance.

Why do you say that Groupsites are a Sharepoint killer?

Many of Groupsite’s customers find Groupsites so useful, that a single Groupsite isn’t enough. To support all of the internal and external collaboration and community needs across their organization, customers often create dozens of Groupsites. The flexibility, quick deployment and easy-of-use of Groupsites make them an attractive replacement for Sharepoint. When this happens, it makes sense to upgrade to our Enterprise Plan to give your entire organization the ability to instantly create Groupsites on-demand.

What if I have more questions?

We’d be happy to answer them.

Drive your mission. Own your community.

$99/ month all inclusive, no per-user fees
Try Groupsite free for 30 days, no credit card required.
After free trial ends, 30 days notice prior to cancellation, is required